Introduction

At Sky Telecom, we are committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

1. Personal Information
We may collect personal information including, but not limited to:

• Full Name
• Contact Number
• Email Address
• Payment Information
• Other information provided during service registration or customer support requests

2. Usage Information
We may collect technical and usage information, including:

• IP Address
• MAC Address
• Internet Usage Details
• Device and Connection Information

This information helps us maintain and improve the quality of our services.

How We Use Your Information

1. Service Delivery
Your information is used to:

• Provide internet and telecommunication services
• Process payments
• Manage customer accounts
• Deliver customer support
• Improve overall service quality

2. Communication
We may use your contact information to:

• Respond to inquiries
• Send important service notifications
• Inform you about new products, services, or promotional offers

3. Analytics & Service Improvement
Usage information helps us:

• Analyze customer usage trends
• Monitor network performance
• Improve service reliability
• Enhance the overall customer experience

Information Sharing

Legal Requirements
Sky Telecom may disclose your information when required to:

• Comply with applicable laws or legal processes
• Protect the rights, property, or safety of Sky Telecom
• Protect customers or the public where legally required

We do not disclose personal information except where necessary to fulfill legal or operational obligations.

Data Security

Sky Telecom implements reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
While we take appropriate security measures, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Your Privacy Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information (where applicable)

To exercise these rights or inquire about your personal information, please contact us using the details provided below.

Updates to This Privacy Policy

Sky Telecom may update this Privacy Policy periodically.
Any changes will be published on our website. Continued use of our services after those changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us.

Phone

• 05827-700700
• 442211
• 449911

Email
ask@skytelecom.com.pk

Sky Telecom
Main Office
Office #39, Quaid-e-Azam Stadium
Mirpur, Azad Jammu & Kashmir

Customer Support
Available 24 Hours a Day, 7 Days a Week
Phone: 05827-700700