Terms & Conditions
Introduction
Welcome to Sky Telecom. By accessing or using our services, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our services.
1. Service Agreement
1.1 Service Provision
Sky Telecom provides telecommunication and information technology services, including internet and telephony solutions, through optical fiber technology.
1.2 Service Usage
You agree to use our services only for lawful purposes and in accordance with our Acceptable Use Policy.
2. Account Management
2.1 Account Registration
To use certain services, you may need to register for an account. You agree to provide accurate and complete information during registration and to update it whenever necessary.
2.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify Sky Telecom immediately if you become aware of any unauthorized use of your account.
3. Billing & Payments
3.1 Charges
You agree to pay all applicable charges for the services you subscribe to, including taxes and other applicable fees. Charges are based on your selected pricing plan or package.
3.2 Payment Terms
Payments are due in advance and must be made by the 5th of every month.
Sky Telecom reserves the right to suspend or terminate services if payment is not received by the due date.
4. Service Availability
4.1 Service Interruptions
While Sky Telecom strives to provide uninterrupted service, we cannot guarantee continuous availability. Service interruptions may occur due to:
- Scheduled maintenance
- Emergency repairs
- Network upgrades
- Circumstances beyond our control
4.2 Service Changes
Sky Telecom reserves the right to modify, upgrade, or discontinue any part of its services at any time. Reasonable notice will be provided whenever significant changes affect customers.
5. Limitation of Liability
5.1 Disclaimer of Warranties
Services are provided on an “as-is” and “as-available” basis.
Sky Telecom disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.
5.2 Limitation of Liability
Sky Telecom shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of its services.
The company’s total liability for any claim shall not exceed the amount paid by the customer for the affected service.
6. Termination
6.1 Termination by Customer
Customers may terminate their service at any time by:
- Providing prior notice.
- Completing the required termination form at the Customer Service Center (CSC).
- Complying with the conditions specified in the service agreement.
6.2 Termination by Sky Telecom
Sky Telecom reserves the right to suspend or terminate services at its discretion, including but not limited to violations of these Terms & Conditions.
7. Changes to These Terms
Sky Telecom may revise these Terms & Conditions from time to time.
Updated terms will be published on the company’s website. Continued use of Sky Telecom services after such changes constitutes acceptance of the revised Terms & Conditions.
8. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Azad Jammu & Kashmir.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Azad Jammu & Kashmir.
9. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Phone
Sky Telecom
Main Office
Office #39, Quaid-e-Azam Stadium
Mirpur, Azad Jammu & Kashmir
Customer Support
Available 24 Hours a Day, 7 Days a Week
Phone: 05827-700700